Use the Behavior-Results Grid for Effective “Review” Feedback

“Review” feedback, rather than being just the feedback given to employees during formal, annual performance appraisals, is any feedback that…

Use “GPS Mentality” To Improve Your Coaching

What happens when you make a wrong turn while trying to follow the instruction of your GPS? That’s right –…

3 Keys to Maximizing Management Effectiveness

The critical link between corporate strategy and front line execution of that strategy is effective management.  Without effective management, good…

18 Minutes That Can Change A Retail Manager’s Life

Successful retail management is a constant struggle for control over time. Without a good system, managers are at the mercy…

Why Is Structure So Critical To the Hiring Process?

We all know managers who have a ton of confidence in their ability to use gut instinct to assess talent…

The 5 Best Books I Read in 2017

I read a lot of great books this year, and it was tough to narrow it down to the five…

The Most Forgotten Part of the Hiring Process

You found three highly qualified candidates. You conducted a thorough interview process with four experienced leaders who all asked behavior-based…

Who Owns Employee Growth Plans – Manager or Employee?

There are a lot of arguments in favor of employees taking responsibility for their growth and development.  The first is…

One Thing That’s Better Than Hiring Top Talent…

Finding and hiring top talent is an important priority in almost all retail and retail-type businesses. Adding that new leader…

Gut Instinct or Structure – Which is Better?

We have all seen leaders from both sides of this debate… Type 1 leaders go with gut instinct. They have…

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